Privacy Policy
We take your privacy seriously.
This privacy policy sets out how Homefield Grange uses and protects any information that you give Homefield when you use make a booking with us or when you use our website in compliance with GDPR.
Homefield Grange is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Homefield Grange may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.
Who is the Data Controller?
Suzanne Peck
Homefield Grange Retreat Limited
Manor Road, Rushton
Northamptonshire NN14 1RH
Email: suzanne@homefieldgrange.co.uk
Telephone: 01536 712219
What personal data is being processed, for what purpose and on what legal basis?
When you make a purchase at Homefield we collect the following information to enable us to process your booking:
- Name
- Address
- Date of birth
- Email address
- Telephone number
- Debit/Credit card details
- Whether you have any allergies
Online we collect the following information for marketing purposes including re-marketing and the sending of relevant emails for offers/promotions that may be of interest to you.
- Name
- IP address
- Email address
- Telephone number
Your personal data is being processed under the legal basis of ‘legitimate interest’.
The personal data that we collect from you for a product order is for a compelling reason for processing and used only in ways that you would expect; to confirm your contact details and process payment and will have minimal privacy impact.
The data we collect from you for marketing purposes is used to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Your IP address is collected for re-marketing purposes.
Your data will not be subjected to automated decision making.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in-order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about how to do this, and about cookies in general, you can visit and . Please note that certain cookies may be set as soon as you visit a Website, but you can remove them using your browser settings.
Who is the personal data going to be shared with?
Third parties
After you place an order on our website you will need to make payment for the goods you have ordered. In order to process your payment we use a third party payment processor (Shopify Payments) and a fraud gateway to ensure that your order is not fraudulent. Shopify Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link https://www.shopify.com/legal/privacy.
We may share limited information that we hold about you (for example, your email address) with third parties that also hold your information or have an existing online relationship with you in order to identify you as our customer and to enable us (or third parties on our behalf) to provide you with relevant Homefield Grange marketing online. For instance, we may share your information with social networking sites so that they can identify you as a Homefield Grange customer and can tailor the Homefield Grange marketing you receive via their sites and products.
Your data will be shared with third parties to enable the process of your order, this will include but not limited to DPD a trading division of DPDgroup. Registered office: PO BOX 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN. Registered in England and Wales No 732993.
We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose personal information to the police and other law enforcement authorities in connection with the prevention and detection of crime.
We may pass personal information to our insurers in the event that a claim is made or could be made against us.
Your data will not be shared with any other third parties or transferred outside of the EU.
How long is your personal data going to be held?
If you have ‘opted in’ to receive our marketing, we will keep your data until you specify that you would like to ‘unsubscribe’ you can do this at any point of receiving an email by clicking the ‘unsubscribe’ link or updating your preferences.
As standard, our general retention policy is to retain information for up to 50 months.
In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold onto your personal information after we’ve finished providing services to you, or for longer than our general retention policy.
What rights do you have in respect of the personal data we hold about you?
- You have the right to have your personal data rectified, restricted or erased.
- You have the right to have your personal data transferred (ported) to another controller.
- You have the right to access the personal data held about you please contact our Data Controller.
Suzanne Peck
Homefield Grange Retreat Limited
Manor Road, Rushton
Northamptonshire NN14 1RH
Email: suzanne@homefieldgrange.co.uk
Telephone: 01536 712219
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Homefield Grange, Manor Road, Rushton, Northants, NN14 1RH.
You have the right to object to processing. Homefield Grange will stop processing personal data for direct marketing purposes as soon as we receive an objection. We will deal with an objection ‘Free of Charge’.
What happens if I don’t provide my information?
The personal information that we take to process your order (Name, Address, Debit/Credit card details) are a statutory/contractual requirement to secure and make payment for your order. Failure to provide this data will mean that we will be unable to fulfil your order.
Who you can complain to if you feel your rights are being violated?
Please send any complaints to our Data Controller:
Suzanne Peck
Homefield Grange Retreat Limited
Manor Road, Rushton
Northamptonshire NN14 1RH
Email: suzanne@homefieldgrange.co.uk
If you are not satisfied with how Homefield has processed your complaint you can report your complaint to the Information Commissioners Office (ICO) please call 0303 123 1113.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The contents of this statement may be altered at any time, at our discretion. If you have any questions regarding our Privacy Policy please contact us.
Latest update: 15th April 2021
